JOB DESCRIPTION

Job title: Human Resource and Administration Officer.

Introduction

Mayfair Insurance Company Rwanda Ltd is a General insurance company providing various general insurance products in Rwanda since May 2017. It is regulated by the National Bank of Rwanda and since inception the company has been on an upward trend, experiencing phenomenal steady growth both on the turn over and profitability. The Company is part of the network of Mayfair Insurance companies across the region (Kenya, Tanzania, Zambia, Rwanda and Uganda, and DRC).

The Head-office of Mayfair Insurance Company Rwanda Ltd is located in Makuza Peace Plaza, 2^nd Floor.

Job Purpose Statement

The HR and Administration Officer will be responsible for assisting in providing the strategic interface between HR and the specific function to embed a strategic approach to HR management and development that result in a more effective front-line delivery.

Reporting to: Managing Director.

Key performance measures:

• Enhance employee performance through a performance management system/framework/process
• Implement Training and development programs
• Maintain and control HR Budget
• Ensure compliance to relevant regulation and authorities
• Employee  satisfaction
• Availability of approved Human Resources policies and procedures
• Full compliance with the human resource policies and procedures, and the labor laws
• Efficiency in provision of administrative services
• Implement code of conduct.

Working relationships:

Internal  relationships

• Executives, Managing Director, all department heads, all staff.

External  relationships

• Service Providers, Associate Companies (Mayfair Bank, regional offices), Customers

Knowledge, experience, and qualifications required.

• Bachelor’s degree in Human Resource from a recognized institution.
• Minimum of five (3) years relevant experience from a relevant industry/sector.
• Have prior experience in managing an HR function.

Competencies:

Technical  Competencies

• HR and administration strategy development and implementation
• HR Policy development and implementation
• Performance  management
• Reward management
• Strategic human resource resourcing
• Organization design and development
• Change  management
• Culture  management
• Budgeting
• Proficiency in the use of MS Office (Word processing, Databases, Spreadsheets), Email, Internet
• Strategic and analytical thinking skills
• Have a clear grasp of the Rwandan Labor laws
• Knowledgeable with industry’s rules and regulations and.
• Should be adaptable and flexible with the ability to drive change and transformation.
• Must uphold confidentiality, be tactful, creative thinker, and proactive.
• Effective problem-solving and negotiation skills

Behavioral  competencies

• Excellent problem solving and decision-making skills
• Excellent communication and interpersonal skills
• High level of integrity
• Team player with excellent, proven interpersonal, verbal, and written communications skills
• Strong people-management skills
• Excellent planning and organization skills
• Ability to work under pressure
• Results driven and customer focused

Responsibility for finances and physical assets

The job holder in this position is accountable for departmental budget.