Head, Information Technology and Digital Innovation

Main Responsibilities

• Lead the development and implementation of the bank’s IT strategy to ensure the business strategy is supported by a sound integrated IT framework that supports innovation;
• Develop the IT budget and seek timely allocation of resources to support the implementation of the ICT strategies;
• Lead the development of policies, procedures, and processes that ensure compliance with the relevant regulations that govern banking in Rwanda and international best practices for development banks;
• Implement IT Service Delivery in line with set targets of satisfaction level and availability, thereby ensuring that the Bank’s IT requirements are adequately addressed;
• Develop and update standard operating procedures and best practices to improve the efficiency and effectiveness of the systems and their usage;
  Lead the development and testing of new programs developed to ensure responsiveness to user needs;
• Coordinate the development and implementation of ICT business continuity plans to provide an IT framework that is responsive to the unpredictable operating environment;
• Lead the development and implementation of change management strategies on ICT products and services for successful implementation;
• Oversee the deployment, monitoring, maintenance, development, upgrade and support of all IT systems including database, the core banking system, network infrastructure, operating systems, software applications, disaster recovery, backups and peripherals to ensure that they are in line with the Banks’ needs and requirements;
• Approve system changes to ensure system integrity in line with set policy and procedure, as a risk mitigation and control measures;
• Approval of user authorizations to ensure conformity with requirements of the user’s job role thereby ensuring appropriate rights allocation, and minimizing attendant risks;
• Monitor systems Analysis to confirm requirements/specifications for new systems that are required to address the Bank’s automation requirements and ensure its security features;
• Control the existence of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades to ensure all systems have supporting documents to guide the usage;
• Study the Bank’s business processes on an on-going basis in order to identify opportunities for digitization, digitalization, and innovation;
• Evaluate Staff Performance in line with set objectives/targets within the IT Unit to ensure the achievement of the department’s strategy;
• Address IT Staffing & Training Requirements to meet skill and manpower needs, in order to adequately address the Bank’s IT requirements;
• Coordinate and develop IT staff members duties by following up their activities to ensure the IT department serves the users efficiently and effectively and at their satisfaction;

Professional, academic qualifications and experience

• Master’s degree in Computer Sciences/ Management Information system or a relevant field
• Bachelor’s Degree in computer science, Information Technology/ or related field
• Professional certification in IT
• A minimum of ten (10) years’ experience in IT, two (2) of which must be in a senior management level in a similar institution

Core competencies

• Knowledge of ICT Policies and Procedures
• Knowledge in Project Management
• Network Management
• Disaster Recovery Management
• Recovery Management
• System Administration and integration
• IT Data Security
• Cybercrime
• Firewall network security
• Innovation
• Business Acumen & Process management
• Knowledge of IT Programs and Applications
• People and Team management