Rwanda Gaming Association started with mission to create safe, regulated and responsible entertainment with a positive impact on society.

Job Purpose

To represent RGAA Secretariat in dealing with customers through handling front facing duties including

Interacting with customers over the phone, in person, and/or via email. A high level of professionalism must Be maintained

Essential Duties and Responsibilities

• Promote a good image of RGAA through efficient Front Desk services.
• Receive and direct visitors and clients.
• Receive, respond and manage telephone calls and/ or mails and provide required information or direct the calls and/or mails to the right receptacy.
• Receive and disseminate correspondences, suggestions, messages and other information to the relevant offices.
• Create and maintain a front desk log/record book of all visitors and clients by recording their relevant basic data.
• Listen to client complaints or concerns and work to resolve their issues through the right channels.
• Identify and assess clients’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication with clients.
• Maintain office security by following safety procedures and controlling access via the front desk.
• Maintain an up-to-date staff directory to assist in making immediate contact with them wheneverneeded internally or externally by visitors or clients as occasion may serve.
• Perform any other duties as may be assigned from time to time.

Person specifications: (Age, Academic qualifications, Skills and Work experience)

Age: 21-35yrs

Minimum Qualifications

• A minimum of a Diploma in Office Administration, International Relations & Diplomacy, Hospitality Management, Marketing, Public Relations or any other related field from a recognized university.
• bachelor’s degree and above in the same field will be an exception

Competency and Key Technical Skills

• Proficiency in English
• Proficiency in French and Kinyarwanda is an added advantage;
• Proven customer service experience
• Very good telephone etiquette Teamwork
• Excellent and effective communication skills (verbal and non-verbal);
• Confident, articulate, cordial with pleasant personality

• Computer literacy