Front Desk Operation Officer at MINAGRI: (Deadline 25 August 2022)

Job description

– Ensure Proactive Good Care and Treatment of Customers and Guests:
– Receive clients, assist them with their respective needs, and orientate them with different services as appropriate;
– Manage Protocol for VIP’s received in the institution;
– Handle customer complaints or any major incidents;
– Develop and Manage Systems to Monitor Quality of Customer Care and Service Delivery;
– Develop procedures for customers to provide feedback or complaints;
– Conduct regular surveys on the experiences of customers to indicate problems and imperfections, including ways to measure these challenges ;
– Analyse periodically the suggestions box and disseminate its contents to all departments to improve the quality of the services delivered;
– Verify that different departments display in indicated areas the information related to the services delivered (ie. Client Charter);
– Drive Strategies to Improve Quality of Service Delivery;
– Organize periodically a customer accountability day ;
– Develop and implement strategies to correct problems that have been identified;
– Monitor ongoing improvements and report regularly to the Head of the Institution on the state of customer care and service delivery.

Minimum Qualifications

Bachelor’s Degree in Communication

0 Year of relevant experience

Bachelor’s Degree in Public Relations

0 Year of relevant experience

Advance Diploma in Office Management

0 Year of relevant experience

Bachelor’s Degree in Office Management

0 Year of relevant experience

Advanced Diploma in Communication

0 Year of relevant experience

Advanced Diploma in Public Relations

0 Year of relevant experience

Advanced Diploma in Marketing

0 Year of relevant experience

Advanced Diploma in Customer Relations

0 Year of relevant experience

Bachelor’s Degree in Marketing

0 Year of relevant experience

Bachelor’s Degree in Customer Relations

0 Year of relevant experience

Bachelor’s Degree in Hospitality Management

0 Year of relevant experience

Advanced Diploma in Hospitality Management

0 Year of relevant experience

Competency and Key Technical Skills
Integrity

Strong critical thinking skills and excellent problem solving skills.

Inclusiveness

Accountability

Communication

Teamwork

Client/citizen focus

Professionalism

Commitment to continuous learning

Analytical skills

Results oriented

Digital literacy skills

Resources management skills

Fluency in English, Kinyarwanda or French. Knowledge of all is an added advantage

Knowledge of customer service practices

Problem solving skills

Decision making skills

Risk management skills