At Odoo, we’re not just a software company; we’re a community of innovators and problem-solvers dedicated to reshaping enterprise management. With our fully open-source, feature-rich platform that includes applications for Accounting, HR, CRM, Manufacturing, and over 4,000 additional modules, we offer a solution that’s three times more affordable than traditional competitors. Our team is made up of smart, dedicated individuals who work hard and have fun while doing it.

To support our rapid growth, we are seeking a Customer Care Manager who will play a crucial role in partnering with our customers throughout their journey with us—from adoption to expansion and renewal. You will collaborate with various teams, including Sales, Support, and Services, to ensure our customers enjoy a seamless experience.

This position is exclusively for French speakers. If you do not master French, kindly browse our job page for equivalent positions that require English as the main language.

• Customer Relationship

• Personal Evolution

• Autonomy

• Administrative Work

• Technical Expertise

Responsibilities

• Manage a portfolio of approximately 1,000 mass-market customers, balancing automation (low-touch) with personalized engagement (high-touch) based on individual needs
• Facilitate the successful onboarding process for new customers, ensuring they have the tools and resources to thrive with Odoo
• Act as the primary point of contact for our customers, providing guidance and support to enhance their experience throughout their projects
• Collaborate with our Sales Team to identify growth opportunities and develop strategies for customer expansion

Must Have

• Passion for software products
• Fluent in French and English both spoken and written
• Strong business acumen and understanding of customer needs
• Highly organized, with the ability to work autonomously and manage your time effectively
• Strong priority management skills, with the ability to thrive under pressure
• Minimum academic requirement of a Bachelor’s degree
• Based in Nairobi, Kenya or be a member of the East African Community (EAC)

Nice to have

• Proven experience in administrative roles, showcasing strong organizational and multitasking skills
• Additional languages
• Solution-oriented mindset with strong analytical skills
• Experience working with African countries
• Ability to perform in a fast-paced and dynamic environment
• Availability to start immediately
• Work hard/play hard attitude

What’s great in the job?

• Great team of smart people, in a friendly and open culture
• No dumb managers, no stupid tools to use, no rigid working hours
• No waste of time in enterprise processes, real responsibilities and autonomy
• Expand your knowledge of various business industries
• Create content that will help our users on a daily basis
• Real responsibilities and challenges in a fast evolving company
• For successful candidates from the EAC, you will get to work remotely for the first 1 to 3 months on the job before relocating to the Kenya office
• Fully sponsored work permit in Kenya
• Relocation package