Chief Digital Officer – Head of Information Technology Division

About the organization

Located in Kigali, the capital city of Rwanda, King Faisal Hospital Rwanda Ltd (KFH) is a multi-specialty quaternary university teaching hospital that provides a range of specialized health care services in Rwanda, and beyond.

KFH aims to become a reputable multispecialty hospital both in the region and worldwide by improving its operational effectiveness, as well as increasing the current scope of offered specialized medical services.

Its VISION: To become a center of excellence in health service provision, clinical education, and research.

Its MISSION:  To provide quality specialized health care, clinical education, and research.

Its VALUES: Quality Care, Compassion, Accountability, Integrity, Professionalism, Innovation, and Teamwork.

Its GOAL is to provide quality specialized health care, clinical training and research.

We are currently seeking a Chief Digital Officer to lead our IT Division and drive our digital transformation strategy.

Position Title

Chief Digital Officer – Head of Information Technology Division

Reporting Line / Supervisor’s Title

This position reports to the Deputy Chief Executive Officer (DCEO).

Position Summary

We have an exciting opportunity for an experienced leader who has a proven track record of digital transformation. The ideal candidate will have the ability to influence at every level, imparting their digital knowledge and skills in a constructive, empowering, and collaborative way. Working closely with the CEO and the Deputy CEO, the Chief Digital Officer will be a driving force in the hospital’s organization’s digital transformation.

At King Faisal Hospital Rwanda Ltd, the Chief Digital Officer (CDO) is a senior executive who’s primarily responsible for the company’s digital strategy. This means to take a holistic view of the organization’s digital presence and lead the company through its digital transformation and growth, usually by making use of new technologies and big data to identify any technological gaps and challenges and determine how to respond to them appropriately to improve the organization’s performance.

As the Head of IT Division, you will be responsible for the development and implementation of the hospital’s digital strategy. This will involve collaborating with key stakeholders to identify areas of improvement, developing and implementing plans to enhance the hospital’s digital capabilities, and ensuring that our digital systems are secure and efficient.

The Chief Digital Officer develops, plans, and implements an information technology (IT) strategy that meets the company’s business needs, delivers optimal return on investment, and maintains utmost security. The goal is to ensure that information technology adds the maximum value to the hospital so as to facilitate the success of our business.

Key Responsibilities

• Develop and implement a comprehensive digital strategy that aligns with the hospital’s overall goals and objectives by working with cross-functional partners to map and transition analog processes to digital ones;
• Drive digital innovation and serve as a change agent throughout the organization;
• Oversee technological applications from planning to execution;
• Be an evangelist, championing the use of digital technology and practices to engender a digital mindset from the top down;
• Collaborate with key stakeholders to identify areas of improvement and develop plans to enhance the hospital’s digital capabilities;
• Ensure that digital initiatives are fully integrated with the strategic-planning process, including leadership commitment and resource allocation;
• Work with teams across the business to generate innovative digital solutions for products, services, processes, customer experiences, marketing channels, and business models;
• Own and monitor the digital-innovation project portfolio;
• Oversee the design, development, and implementation of digital systems, including electronic health records, patient portals, and other digital tools;
• Ensure that the hospital’s digital systems are secure, efficient, and compliant with regulatory requirements;
• Manage the IT budget and provide regular reports to the hospital’s executive leadership team;
• Lead and mentor a team of IT professionals to ensure that they have the skills and resources they need to deliver high-quality digital solutions;
• Work closely with Human Resources to attract and retain top talent, and to build digital capabilities across the company;
• Ensure collaboration, knowledge sharing, and digital best practices among partners and colleagues to help establish a robust digital ecosystem;
• Measure ROI for digital projects, fine-tuning approaches as needed to ensure that we’re investing in the appropriate tools and resources;
• Educate the hospital’s whole team on digital, building tech fluency from the top down necessary for digital transformation throughout the organization;
• Keep informed of digital trends and technologies;
• Research emerging technologies that can accelerate achieving business goals;
• Identify new technologies to support and enhance existing solutions;
• Communicate digital strategies to stakeholders;
• Oversee IT operations and directorates/departments;
• Manage IT Division’s staff and develop IT Division’s goals;
• Develop IT policies, procedures and best practices across the organization;
• Ensure that IT strategies and processes support company-wide goals;
• Oversee relationships with IT vendors, contractors and service providers;
• Approve the purchase of information technology equipment;
• Collaborate with members of the executive team to identify ways IT can assist the company in achieving business and financial goals;
• Select and implement suitable technology to streamline all internal operations and help optimize their strategic benefits;
• Design and customize technological systems and platforms to improve customer experience;
• Plan the implementation of new systems and provide guidance to IT professionals and other staff within the organization;
• Analyze the costs, value and risks of information technology to advise management and suggest actions;
• Set performance goals for the directors and managers of IT Division’s teams;
• Define strategies for information technology and ensure processes meet the requirements for privacy and security;
• Regularly evaluate the hospital’s infrastructure and information technology and implementing new systems to improve it as necessary;
• Create detailed project plans for technology projects, including both capital expenditures and operating expenses;
• Ensure that all information technology infrastructure, systems and practices adhere to regulatory standards;
• Perform other tasks as required according to the needs and priorities of the division and the organization.

Skills and Competencies

• Strategic thinking and planning skills
• Excellent analytical and organizational skills
• Project planning, implementation and management skills
• Ability to build, lead, manage and develop a strong team
• Ability to have and propose improvement initiatives related to your areas of responsibility
• Ability to identify problems, propose practical and efficient solutions and solve them
• Be creative, resourceful and able to propose IT-enabled improvements and innovations in the hospital’s processes and activities
• Ability to accept constructive feedback and build on it to improve the approach and way of working
• Manage divergent opinions and conflicts with internal and external stakeholders
• Efficiently and successfully negotiate with internal and external stakeholders to arrive to good and mutually beneficial agreements and compromises
• Ability to work without close supervision, own your job and to be result-oriented and result-accountable
• Ability to manage complex, demanding, multi-stakeholder small and big projects such new IT systems acquisition and implementation
• Ability to properly interact with internal and external stakeholders in order to build good working relationships and gain their trust collaboration
• Vendor management skills

• Good technical skills in Microsoft Office Excel, Word and PowerPoint
• Strong time management skills needed to work towards tight deadlines and fluctuating priorities;
• Combination of independent work and teamwork style, with strong organization capabilities;
• Quick learning and strong conceptual, problem-solving and critical thinking skills
• Fact and data-driven decision-making skills
• Problem-solving skills
• Ability to make decisions that balance technical considerations with business needs
• High sense of responsibility and perseverance
• Effective verbal and written communication and presentation skills
• Excellent ability to conceptualize long-term business goals and develop orderly processes to accomplish those goals.
• An innovative mindset, constantly looking forward to innovate and transform
• Business acumen

Education and Experience

• Bachelor’s or Master’s degree in computer science or Information Technology or related field
• At least 10 years of experience in administration of information technology and systems, with increasing level of responsibility throughout
• Minimum 5 years of leadership and management experience, with a track record of success in driving digital transformation projects
• Proven experience in managing complex IT projects and delivering results on time and within budget
• Experience in managing and leading an IT team
• Fluency in oral and written English language

We offer a competitive salary package, comprehensive benefits, and an opportunity to work in a dynamic, fast-paced environment that is committed to delivering high-quality healthcare services to the Rwandan community and patients from abroad.

To apply, please submit your resume and cover letter outlining your relevant experience and qualifications by using the following link: https://forms.gle/XRYgTKrvm8HQVP8P6

The deadline for submitting the application is: Thursday 18 May 2023 at 9:00 AM.

We thank all applicants for their interest, however only those selected for an interview will be contacted.