Campus Operations Manager

University of Global Health Equity (UGHE) Butaro, Rwanda

Description

Job Title: Campus Operations Manager

Reports to: Director of Campus Operations and Community Engagement

Location: Butaro, Rwanda

Position Overview:

Reporting to the Director of Campus Operations and Community Engagement, the Campus Operations Manager (COM) is responsible for a range of activities in overseeing the day-to-day campus operations of the campus. Main responsibilities include hospitality (i.e. dining, cleaning, and accommodations), warehousing, supply chain and logistics, program support, campus life, among others.

Operations Management

• Assist the DCO in operating the Butaro campus each day in an efficient, safe, and cost-effective manner.
• Assist the director of campus operations to identify campus FF&E needs and coordinate orders with the Kigali and Boston procurement team;
• Oversee main services on campus including dining, cleaning, campus waste disposal, warehousing and accommodations.
• Provide program support to academic teams throughout the duration of the school year as well as during special programs and events.
• Coordinate with other department managers to ensure the operations department is supporting each team to meet their required functions.
• Work with campus operations team to set monthly priorities and determine key tasks.
• Manage staff and create feasible work plans that harmonize with one another.
• Coordinate with other UGHE departments to support the academic, research, and other programmatic activities hosted on the Butaro campus.
• Create a technical Campus Operations Manual for all functions along with accompanying Standard Operating Procedures.
• Update all campus manuals and SOPs annually to make sure they are on date
• Collaborate with the DCO and Senior Leadership Team (SLT) to continually develop and improve campus operational systems to better meet the needs of the residents.
• Participate in annual and strategic planning for UGHE’s operations.
• Support fundraising and other guest visits to the Butaro campus.
• Hire, train, and supervise all employees and other direct reports necessary to meet the campus operations requirements.
• Assist the director of campus operations to review all contractors’ contract who are under operations team.
• To be part of the emergency response team and implement all approved campus guidelines to make sure the campus stays safe
• Create and supervise the accommodation allocation plan for all Butaro Campus residents.
• Support recently promoted team members in the hiring and onboarding of additional staff as the team continues to grow
• Plan all campus events(graduations and others) on campus
• Giving tour to campus visitors whenever necessary
• Support the DCOCE in the campus outfitting for new houses
• Prepare all needed reports of the campus operations department
• Report to the Director of Campus Operations and Community Engagement with timely updates on current operations

Supply Chain & Logistics

• Assist the procurement team to create and manage systems to ensure an efficient campus supply chain system that minimizes stock outs and waste.
• Assist in contract negotiations for procurement selection as well as support procurement team in local and international procurement of consumables, equipment, and imported goods in relation to this program.
• Work with procurement to ensure that UGHE’s procurement is sourced from the Butaro District as much as possible.
• Actively partake in weekly calls with the Boston and Kigali Supply Chain team carrying out international procurement for the Butaro campus.
• Serve as the primary point person for organization logistics, working across the team to optimize use of vehicles and staff.

 Financial Management

• Monitor and review monthly spending against budget.
• Supervise implementation of budget lines in accordance with rules and regulations, and in coordination with DCO.
• Develop fluent understanding of operations components of budget and make day-to-day spending decisions within decided upon guidelines.

Qualifications

• Minimum five years work experience in operations, managerial position, hospitality, hotel management, supply chain, logistics, or other related field.
• Bachelor’s degree required; Master’s in related field strongly desired
• Experience managing complex operations in a resource-limited setting.
• Knowledge and experience in higher education, hotel management, or global health is strongly preferred; knowledge and experience in both is desired.
• Excellent communication and writing skills; ability to articulate UGHE’s and PIH’s mission and program objectives persuasively.
• Ability to serve as an external representative to government officials, UGHE partners, and donors.
• Ability to live in Butaro full time (including weekends as needed) required.
• English and Kinyarwanda proficiency required; French knowledge highly preferred.
• Excellent organizational skills; ability to manage complex projects from creation to completion, plan and prioritize multiple projects, and coordinate teams to meet deadlines.
• Exemplary interpersonal skills; ability to collaborate effectively with culturally diverse staff across departments and organizations.
• Demonstrated poise, tact, integrity, and professionalism.
• Interest in social justice is strongly desirable.