March 18^th 2024 

JOB ADVERTISEMENT 

‘’Make a difference to thousands in the land of a thousand hills’’ 

VisionFund Rwanda (VFR), is Rwanda’s largest microfinance Institution committed to the development of Rwanda through providing affordable financial services (savings and loans) to the less privileged throughout its 4zones in Rwanda. VFR is the institution where you can develop your expertise working with the best people worldwide in a dynamic, team focused high performance environment. If you are looking for interesting but challenging work where you can make a difference in the world, then VFR has the will to make it so. VFR needs to recruit experienced and qualified staff on following position:

Call Center Officer

Reporting to CEO

Work location: Head Office/Nyarutarama 

Role and responsibilities

Serving Customer:

• Answer phone inquiries of the call Center.
• Greet customers and offer services
• Identify services required by customers
• Provide information of the call Center as may be required
• Records management and Examining customers’ documents as may be necessary
• File, print and photocopy required documents

Marketing:

• Supports active marketing campaign to attract new clients;
• Orients prospective clients about VFR’s loan products;
• Keeps contact with pay off cases for top up and loan recycling
• Gives support to KIVA project as may be required

Clients Complains Management:

• Receive customer complaints and advise on how to address those challenges
• Follow up on customer complaints and ensure issue closure within the shortest time possible
• Summarize information obtained into a report for VFR use. Ensure that claims are processed within SLA/MoU/contract procedures

Qualifications and education requirements

• Bachelor’s degree in finance or business administration and marketing.
• At least 2-year experience on similar position or in Microfinance operation

Our offer 

VisionFund Rwanda is willing to offer you a competitive salary, challenging work where you can make a difference in the world, develop your expertise by working with the best people worldwide in a dynamic, team focused and high performing environment