Bilingual Call Center Agent (English & French) – Full-time, Work From Home

Calls Experts is a global contact center solution provider with over 15 years of experience in the North American market. We are dedicated to helping both experienced professionals and those eager to learn and build their careers. At Calls Experts, this is not just a job; it’s a real career opportunity!

Market: US and Canada Industry: Insurance

Job Description: We are looking for a Customer Service Agent to handle inbound and outbound calls remotely. You will perform various administrative tasks, including answering calls and scheduling meetings. A strong internet connection and experience with communication tools are required for this role.

Duties and Responsibilities:

• Process inbound and outbound call traffic to qualify leads and make live transfers
• Qualify prospects
• Resolve client queries
• Prepare customer spreadsheets and maintain online records

Requirements:

• Laptop/Desktop with a minimum CPU score of 4000 (AMD/i5 8th generation or higher) and at least 8 GB RAM. Must run Windows 10/11 (no MAC).
• Fiber optic internet connection
• Ability to work 8/9hour shifts, 5 days a week in EST, shifts between 9 AM – 9 PM EST
• Excellent command of both English and French
• Ability to handle objections and utilize persuasive skills; comfortable with small talk
• Ability to thrive in a fast-paced virtual environment
• Strong work ethic
• Willingness to learn and grow

Compensation

• Compensation: US$2.84 per hour (US$500 per month for 176 hours of work)
• Incentives: Up to US$500 per month
• Overtime: Additional hours beyond 176 will be compensated separately