Business Development Officer – Rwanda – (20000017)

Job Purpose and Key responsibilities

 Job Purpose:

The role holder will be responsible to ensure full representation on Insurance in Rwanda offering General and Medical Insurance Products to clients through all intermediaries available or as allocated.  The role will report to the Business Development Manager – Rwanda.

Key Responsibilities:

• Secure new business directly or through intermediaries and aggregators;
• Service existing business and maintain an excellent business relationship with intermediaries, aggregators, and clients;
• Follow up on renewals and premium collections;
• Forward any proposal/ policy forms to the underwriting department who will ensure it’s it in accordance with set guidelines to ensure sound acceptance of risk;
• Identify and recommend FAs, Agents and Brokers for recruitment;
• Give on timely quotations requested by FAs, Agents and Brokers allocated to you by the Business Development Manager;
• Prepare weekly reports as required;
• Gather marketing intelligence including competition, new products and also about the Company’s image;
• Handle customer enquiries and complaints written or verbal and refer to relevant departments for assistance;
• Gather all initial information required when claim arises and liaise on the same with Claims Department; and
• Deliver on performance requirements as defined in the departments’ strategy map, balance scorecard and personal scorecard.

Key Performance Measures:

1. Meet targets allocated
2. Premium Collection
3. Timely Quotations to intermediaries allocated under you
4. Delivery of customer service consistent with the Company’s customer service charter

Knowledge, experience, and qualifications required

 Knowledge, Experience, and Qualification Required;

1. Bachelors’ degree in a business-related field;
2. Professional qualification in Insurance (ACII, IIK) would be an added advantage;
3. 2-4 year’s relevant Business Development and Sales experience in the insurance industry;
4. Knowledge of insurance regulatory requirements of Rwanda; and
5. Knowledge of insurance products.

Essential Competencies;

• Presenting and Communicating Information – Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
• Working with People – Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-actively shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Adhering to Principles and Values – Upholds and encourages ethical behavior and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.
• Analyzing – Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.
• Planning and Organizing – Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
• Delivering Results and Meeting Customer Expectations – Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.
• Deciding and Initiating Action – Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work processes; handles problems with minimal guidance.
• Leading and Supervising – Provides subordinates with a clear direction; motivates and empowers others; provides subordinates with the relevant coaching; creates a positive climate that fosters learning and development; identifies high potential talent; sets and articulates the departmental vision and values through own personal behavior; sets appropriate standards of behavior.
• Formulating Strategies and Concepts – Works strategically to realize personal goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks; takes account of a wide range of issues across, and related to current role.
• Applying Expertise and Technology – Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.
• Following Instructions and Procedures – Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.
• Adapting and Responding to change – Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.Primary Location: Rwanda-Kigali-Kigali

  Organization: International Insurance Business

  Job Type: Permanent

  Shift: Day Job

  Contract Type: Full-time

  Job Posting: 04-03-2020

  Unposting Date: 08-03-2020

  Number of Openings:  2

Submit your CV and Application on Company Website : Click Here

Closing Date : 5th May, 2020