Job Title: Branch Team Leader

Location: Rwanda
Job Type: Full time

Job Summary:

We are seeking a proactive Team Leader who will oversee branch operations while also handling cashier responsibilities. The ideal candidate will excel in leadership, customer service, and managing transactions, ensuring smooth daily operations and compliance with company standards.

Key Responsibilities:

• Supervise branch staff and ensure excellent customer service.
• Perform cashier duties, including cash handling, place and verify and validate tickets and shift management.
• Train, mentor, and motivate team members to achieve branch targets.
• Monitor and ensure compliance with company standards.
• Handle and resolve customer concerns professionally.
• Prepare daily, weekly, and monthly operational reports for management.
• Maintain the financial integrity of the branch through accurate cash management.
• Ensure a clean, organized, and efficient work environment.

Qualifications:

• Education:High school diploma (A-Level certificate).
• At least 1 year of experience in a supervisory or leadership role.
• Proven customer service experience and basic computer skills. IT skills are a plus.
• High level of honesty and trustworthiness when handling money.
• Fluent in Kinyarwanda, knowledge of additional languages is an advantage.
• Must be at least 18 years old.
• Clean criminal record with no sentences to imprisonment for 6 months or more.
• Flexibility to work evenings, weekends, and holidays.
• Strong decision-making, conflict resolution, and multitasking skills.
• Ability to work collaboratively and calmly under pressure in a fast-paced environment.

Reporting to: Supervisor

Interested candidates should send their applications to [email protected]

Deadline: January 30, 2025.

Required Documents:

• Application letter
• Curriculum Vitae (CV)
• Copy of diploma or degree
• Academic transcript for the last 3 years
• Other professional certificates (if available)

Note: Only shortlisted candidates will be contacted for interviews.

Join us and become part of a dynamic team dedicated to delivering excellent customer service and operational excellence. Don’t miss this opportunity to advance your career!