(Deadline Open until filled)

EF Education First is looking for a reliable Assistant Program Manager to provide substantive administrative and operational support for a critical upskilling program for the tourism and hospitality industry in Rwanda (see www.ef.com/rwanda for more information about the program). The role will report to the local Rwanda Program Manager, and work closely with key stakeholders and participants to ensure the smooth running of the program.

The role will support all aspects of the day-to-day functioning of the program. This means, we need a self-starter with exceptional organizational skills, who actively seeks to create order, develop effective plans, solve problems, drive results, and most importantly, follow through.

We will be working with thousands of learners and their progress means everything. Therefore, we will need a candidate with effective interpersonal skills and a client-centric approach. Someone, who is able to develop a strong, happy learner community and drive continuous engagement through, e.g., personal meetings, phone calls, and social media activity.

Apart from the day to day functions, the role will require someone with a strategic and analytical mindset, who sees the bigger picture and uses a data-driven approach to monitor progress, set and evaluate key performance indicators, track program outcomes and measure impact.

Most importantly, we are seeking an incredibly well-organized individual who is passionate about creating impact for both individuals and Rwanda as a nation. In return, we are offering the opportunity to build a career locally, regionally, or globally at a rapidly growing and highly innovative education company, paving the way into the future in a fast-changing industry.

Our Ideal Candidate

Can spin several plates at once and think on their feet, while being highly organized and managing their time effectively.
Is able to clean, sort, and analyze large data sets to provide actionable insights and articulate relevant recommendations on how to improve processes, plans, and execution.
Is highly articulate, and able to communicate ideas, plans, updates, and insights to a wide range of stakeholders, ensuring the message lands as intended.
Thinks about the entire project life cycle, not just their piece of the puzzle.
Is not afraid of failure and is always willing to learn.
Is highly productive, resourceful, and conscientious.
Desired Skills and Experience:
Microsoft Office (Outlook, Word & Excel) skills
Solid digital and analytical skills
Project Management skills (experience and/or qualifications are preferential)
Fluency in Kinyarwanda, French, and English
Experience in a client-facing role, either in telesales or in the hospitality or tourism industry, is desired
Experience working with and leveraging social media to build followers is a plus
Undergraduate Degree is preferential
Minimum of 3+ years of work experience
Why is this an exciting opportunity for you?
EF Education First is the world’s largest private education company and we are both global and local. In this role, you will learn about trends in the education space all around the world, while at the same time continuing to build your network and expertise in Rwanda. We offer the opportunity to help shape an important training program for the future of Rwanda in a dynamic and entrepreneurial global company that offers extensive career growth opportunities.

EF is both established and entrepreneurial. You will be charged with charting your own path and will be able to draw on resources at a massive scale. We have been in the education business for over 55 years and are over 52,000 employees strong, with offices and schools in 115 countries.

E-learning is a rapidly growing industry that is being disrupted by exciting innovations in training delivery. Growing your expertise in this area will position you well for future growth. To stay up to speed, our team regularly attends conferences and events to learn about key trends and best practices in the business, so we can serve our clients effectively.

About us

Established in 1965 in Sweden with the mission to “open the world through education”, EF is the world’s leading international education company. With a network of more than 52,000 teachers, researchers, and staff in over 600 offices and schools in more than 50 countries, EF is a trusted partner of the leading companies of the world and governments on all continents. EF engages in public-private partnerships globally to create a significant positive impact on human capital development as well as the competitiveness of entire industries and countries.

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