JOB DESCRIPTION

POSITION                                Assistant Maintenance Manager

DEPARTMENT                        Maintenance

RESPONSIBLE FOR                  Maintenance Engineering

REPORTS TO                           Maintenance Manager/Chief Engineer

DATE:                                     24/05/2023

PRIMARY OBJECTIVE OF POSITION

The Assistant Maintenance Manager is responsible for providing the customer with a secure, comfortable environment by maintaining the hotel’s assets through ongoing preventive maintenance programs, and ensuring that all mechanical systems are operating in accordance with corporate policies and procedures, and according to local requirements and regulations.  The job incumbent operates in line with hotel and corporate policies and guidelines, and the hotel’s business plan.

TASKS, DUTIES AND RESPONSIBILITIES

RESPONSIBLE FOR PROVIDING A SECURE AND COMFORTABLE ENVIRONMENT

• Maintains facilities and equipment by conducting inspections on a regular basis to determine need and extent of service, equipment required, type of operation, and maintenance needed
• Develops and implements strategies to achieve goals for “customer complaints per thousand rooms”, and “willingness to return”
• Ensures adherence to applicable laws by meeting with government and insurance inspectors, and performing follow-up as required
• Communicates with department heads regarding engineering programmes as they pertain to the physical plant
• Keeps all mechanical, electrical, and structural blueprints and diagrams up to date; maintains library of part lists, maintenance manuals, reference books, catalogues, etc.
• Takes prompt corrective action as necessary
• Ensures that the physical plant is operating in a safe, efficient, and orderly fashion by directing all phases of maintenance, repair and renovation
• Determines if work should be done internally or through external contractors
• Schedules employees in accordance with plan
• Assigns work orders by priority, and delegates duties and supervises work
• Schedules the appropriate preventive maintenance programme
• Responds to guest complaints and department service requests
• Maintains a supply of inventory necessary for optimal operating efficiency by initiating purchasing orders for maintenance supplies, machinery, equipment, parts and services as required
• Achieves the best price and suitability of product by appropriately selecting from available contractors and vendors
• Directs and aids in the replacement of systems that become inadequate or obsolete
• Recommends, establishes, and maintains inventory level thresholds based on budget and availability of supplies
• Reviews and approves invoices
• Develops and promotes energy conservation programmes by continually monitoring utility costs and consumption
• Maintains logs and journals for all utilities, reviews meter readings and regulates controls
• Designs and supervises recycling programmes for aluminium, paper, plastic, glass, etc.
• Prepares the operating budget for engineering, recommends items to be included in the hotel’s capital budget, and insures adherence with approved budget

MANAGING THE ENGINEERING FUNCTION

• Manages employees working for the engineering function, including contractors and hotel employees

LAWS, REGULATIONS AND POLICIES

• Follows all applicable laws
• Social Responsible Business: show involvement and be interested in environmental and/or social issues by participating in social Responsible Business hotel and departmental activities

EMPLOYEE RELATIONS

• Fosters and develops effective employee relations throughout the hotel
• Establishes and maintains effective internal communications, including weekly meetings with own staff to ensure optimum team work and productivity
• Looks for ways to motivate and challenge employees

HEALTH AND SAFETY

• Ensures that all potential and real hazards are reduced immediately
• Fully understands the hotel’s fire, emergency, and bomb procedures
• Ensures that emergency procedures are practised and enforced to provide for the security and safety of guests and employees
• Ensures that own staff works in a safe manner that does not harm or injure self or others
• Stimulates and encourages a general awareness of health and safety in tasks and activities
• Ensures the safety of the people and property within the premises by applying hotel regulations, adhering to existing laws and regulations
• Anticipates possible and probable hazards and conditions and corrects them or take action to prevent them from happening
• Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct of hotel employees is maintained by self and own staff

MISCELLANEOUS

• Attends meetings and training required by the General Manager
• Assists colleagues to perform similar or related jobs when necessary
• Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests
• Maintains own working area, materials and company property clean, tidy and in good shape
• Continuously seeks to endeavour and improve the department’s efficient operation, and knowledge of own job function
• Is well updated on, and possesses solid knowledge of the following:
  – Hotel fire, bomb and emergency procedures
  – Hotel health and safety policies and procedures
  – Hotel facilities and nearby sights of interest and importance (i.e. hospitals,
  stations, tourist sights)
  – Hotel standards of operation and departmental procedures
  – Current licensing relating to own responsibility, and to the hotel
  – Accepted methods of payment by the hotel
  – Short and long term hotel as well as corporate marketing and promotional
  programmes
  – Corporate clients and clients generating high business volume
  – Union agreements

QUALIFICATIONS

• Bachelors Degree (A0) required in a related field such as Engineering, Mechanics, construction and other related field with a minimum 3 years working experience in the field.
• Advanced Diploma (A1) in Engineering, Mechanics, construction and other related field with a minimum 5 years working experience in the field.

 Please send the following documents to [email protected]

• Cover letter
• Resume
• Academic papers (the successful candidate will be required to submit notarized copies)
• Service certificates proving the work experience
• 3 professional references

All attachments should be in Word or PDF form attached as one document

No phone calls, please.

Mantis EPIC Hotel is an equal employment opportunity employer

Note:

• Applicants must meet the minimum requirements in terms of qualifications.
• Successful candidates will be required to submit a criminal record
• Expected starting is as soon as possible

Interested candidates should submit their applications in English no later than 2^nd June 2023 at 04.00 pm.

Done at Nyagatare, on the 23^rd  May  2023

Dr. Christopher A. MUYOBOKE

Human Resource Manager