JOB DESCRIPTION

POSITION Assistant Front office Manager

DEPARTMENT Front office

REPORTS TO Front office Manager

PRIMARY OBJECTIVE OF POSITION

The role of an Assistant Front Office Manager is to provide quality guest service within the guidelines specified by the hotel management. They oversee all Front office operations, set and maintain high level of guest service, Provide support for the lie staff and coach, counsel and discipline all the shift employees.

TASKS, DUTIES AND RESPONSIBILITIES

• Oversee and supervise all duties performed by all Front Office employees.
• Create and post all employee schedules on time
• Coach, Counsel& Discipline employees when necessary, using proper documentation and proper techniques.
• Ensure that all Front Office employees complete their essential duties before their departure.
• Ensure that all Front Office employees are posted at their stations at posted time. Assist with all sick calls or tardiness by finding proper coverage, report to work and stay until proper coverage can be found.
• Assist with any scheduled shift problems on the Night audit shifts.
• Accountable for the proper training and daily monitoring of all service levels provided by employees to guests and other fellow employees.
• Monitor and maintain proper Front Office operational supplies.
• Accountable for maintaining and monitoring that all employees follow proper cash handling procedures.
• Accountable for the “guest ledger” and its proper daily maintenance.
• Managing and training the concierge, night auditor and team of receptionist
• Ensuring the front desk provides a professional and friendly service for customers
• Dealing with customers, including handling complaints when they come to the desk
• Troubleshooting emergencies
• Responsible for Executive Housekeeping
• Liaising with other departments
• Maintains master key control
• Verifies that accurate room status information is maintained and properly communicated
• Train, cross-trains, and retrains all front office personnel
• Ensure implementation of all hotel policies and house rules
• Ensure that employees are, at all times attentive, friendly, helpful and courteous to all guests and other employees.

QUALIFICATIONS

• Bachelors Degree (A0) required in a related field such as Hospitality Management, Hotel Management, Front office Management, Business Administration and other related field with a minimum 3 years working experience in the field.
• Advanced Diploma (A1) in Hospitality Management, Hotel Management, Front office Management, Business Administration and other related field with a minimum 5 years working experience in the field.

 Please send the following documents to [email protected] 

• Cover letter
• Resume
• Academic papers (the successful candidate will be required to submit notarized copies)



• Service certificates proving the work experience
• 3 professional references

All attachments should be in Word or PDF form attached as one document

No phone calls, please.

Mantis EPIC Hotelis an equal employment opportunity employer

Note:

• Applicants must meet the minimum requirements in terms of qualifications.
• Successful candidates will be required to submit a criminal record
• Expected starting is as soon as possible

Interested candidates should submit their applications in English not later than 21^st February 2025 at 04.00 pm.

Done at Nyagatare, on the 18^th February 2025

Dr. Christopher A. MUYOBOKE

Human Resource Manager