INTERNAL JOB OPPORTUNITY

Area Program Sponsorship Facilitator

KIVU CLUSTER

World Vision is a child-focused Christian humanitarian organization implementing development programmes in 30 Districts of Rwanda. Our interventions in the strategic period of 2021-2025 seek to reach 2 million of the most vulnerable children. This is done through programming in Resilience and Livelihoods, WASH and Health, Child Protection, and Education.

World Vision Rwanda seeks to hire a qualified, dedicated, and experienced Rwandan national for the role of Area Program Sponsorship Facilitator, joining an established and experienced team. The job holder will be based in KIVU Cluster -Karongi District and reports to the Sponsorship and Partnership Coordinator.

Purpose of the position:

The Area Program (AP) Sponsorship Facilitator provides specialized support for the implementation of Child Sponsorship Operations within the AP and serves as a primary link between sponsors and children to ensure quality communications with efficient delivery according to Sponsorship standards.

The AP Sponsorship Facilitator works closely with the Cluster team and local implementing partners and community volunteers to ensure processes and well-being of sponsored and non-sponsored children are in place and the organizational requirements related to Sponsorship and Child Protection are met according to sponsorship standards and policies. The job holder applies Sponsorship in Programming principles to ensure sponsorship processes integrate with the program and community efforts: i) to care for and protect children, ii) to strengthen children’s participation, and those registered children participate and benefit from program activities.

The job holder acts as a facilitator to build the capacity of the local implementing partners to bring about lasting change in the lives of the most vulnerable children.

% of time

Activity

30%

Sponsorship Management and Coordination in AP:

Child Sponsorship Essentials: Manage Child Sponsorship as a transformative relationship between children and sponsors, fulfilling donor promise. Ensure participation of registered children, ensuring Child Sponsorship contributes to child well-being through two essentials of Community-Led Care & Protection and Children’s Participation and Voice within the community.
Child, family, and community’s experience of Sponsorship: Manage the operations of Child Sponsorship within the Area Programme to ensure community, family, and children’s experience of every aspect of sponsorship is enjoyable, transformative and that children’s views are actively considered through feedback processes. Ensure every sponsorship activity with children contributes directly to the child’s life alongside any organizational output that is gathered. Utilise sponsorship to build child leadership, skills, and voice.
Sponsorship operations implementation: Provide specialized support for the implementation of Sponsorship Operations within the Area Programme. Ensure Child Sponsorship processes are managed efficiently and with quality according to global and national standards. Facilitate efficient and timely implementation of planned activities within time, scope, and budget. Review new AP Registered Child (RC) profiles and related media and submit them timely. Facilitate a timely capture of Sponsorship 2.0 child contents of the assigned AP (especially CUP; CUV, and as well as CGVs and CGPs), review new AP RC profiles and related media, and submit them timely.
Conduct first-hand quality review and approval of the captured Sponsorship 2.0 contents following Child Protection standards within the assigned AP.
Handle individual RC discrepancies between NO and AP funding Support Office
Respond to Support Office queries periodically through ongoing visits/activities
Perform a regular view of “MY TASK” in the AP SSUI Horizon in the computer, and follow through all Child – Sponsor Correspondences, and Child well-being monitoring to ensure a proper end-to-end business process and acceptable partnership standards.
Identify issues and concerns on sponsorship service operations to ensure the effective functioning of Sponsorship Operations within the AP.
Integration and planning: Support the Cluster Manager to ensure Sponsorship is included within AP plans to maximize integration with program activities and to support the development of Community-Led Care & Protection and Children’s Participation and Voice within the community.
Sponsorship reporting: Facilitate Child Sponsorship reporting to ensure the well-being of Registered Children and manage the quality of Child Sponsorship, such as periodical CMS and SOI Exception reports (SSUI) for review, analysis, tracking, and follow-up at the AP level (analyze, reconcile AP Performance status, identify emerging issues and engage stakeholders).
AP RC Portfolio: Engage Cluster Sponsorship Coordinator to manage sponsorship key business process of RC Management to ensure RC supply for Support Offices is always within standard and meets budget, including creating new child records and reactivation of holds.
Support in AP RC data synchronization time to ensure the flow of AP and Child information to HO, SO, and GC systems, and perform Horizon Hope system upgrades anytime they are required.
20%

Engaging with Local leaders, Child Protection structures, and communities at large for Child protection issues

Identify causes of CWB cases and handle them in collaboration with different Sector leads, schools leaders, and Community CP & Health structures
Support Sector leads to monitor the Well Being of children, and to record participation, benefit, and support of RC during Sector interventions.
Work with the CVA partner and other community stakeholders to engage communities and facilitate community gatherings to identify CP & Education issues for advocacy
Child protection and safeguarding: Ensure compliance with the Child Protection Policy, implementation of Child Protection strategies, standards, protocols, and strengthening committees.
15%

Sponsorship in Programming:

Sponsorship Integration: Provide Sponsorship in Programming (SiP) subject matter expertise and technical support to ensure Child Sponsorship is integrated within AP Annual Plans and TP and CESP activities. Ensure Sponsorship Risk Management is reviewed and applied. Review the quality of Sponsorship in Programming annually using the SiP Reflection tool. Ensure community, families, and children’s understanding of child sponsorship for transformation.
RC and MVC inclusion and participation: Ensure all RC are aware of major planned activities in the AP that they could participate in and benefit from. Ensure all RC are included (participating and benefitting) in age-appropriate program activities (TP / CESP), as per Standards, contributing to their overall development. Ensure inclusion of MVC in sponsorship whenever appropriate.
Community engagement: Participate in sponsorship education processes and provide technical input on sponsorship messaging and sponsorship aspects of community engagement, and ongoing community sponsorship education and messaging processes. Actively engage RC parents and community on new sponsorship initiatives to strengthen the participation of parents and communities in sponsorship activities.
Manage Child Sponsorship to contribute to Community-led Care & Protection: Work with the AP team to ensure Child Sponsorship contribution to local care and child protection efforts. Establish child selection and monitoring through the local Child Well-Being Committee linked to child protection. This includes:
Child selection: the development of child community selection criteria into a sponsorship program, community participation in selection processes and mandated documentation is complete.
CMS: Support child monitoring processes to ensure children are monitored according to Child Monitoring Standards.
Case management and follow-up: Ensure SSUI Child-Wellbeing data (Case Management) is regularly reviewed and updated. Ensure reporting and follow-up adherence to child death, sickness, and accident/protection protocols.
Program links: Provide analysis, and interpretation of CMS, Child-Wellbeing, and child participation data with the Cluster team for appropriate case management follow-through and action.
20%

Sponsor and Child Engagement:

Nurture sponsor and child connections: Facilitate quality and timely communication between sponsors and Registered Children.
Manage sponsorship activities to contribute to Child Participation, Life Skills, and Voice: Ensure sponsor engagement feature opportunities (IL, SL, CR, CGV, CPA, CC, APR, DPR, etc.) contribute to developing life skills and promoting child participation and voice. Support implementation of sponsor communication through program activities as per activity designs.
Efficient management & delivery of sponsor engagement features: Facilitate practices and appropriate tools to ensure management of sponsor child communications (IL, SL, GN, EL, APR, CEW, CC, Queries, FL, BB, Sponsorship 2.0 content and sponsor queries), within sponsorship standards.
Quality review: A quality review of Sponsorship 2.0 products and translations.
Production and delivery of materials: Support coordination of design, development of communication materials, quality assurance, and administration.
Sponsor visits: Plan and facilitate sponsor visits, and ensure the visiting sponsors are well attended to and get wide exposure and a positive impression from the visit, with adherence to required protocols
Capture transformational stories: Ensure Quality Communication that captures Transformational Stories to communicate with sponsors. Support the capture, documenting, and sharing of lessons, good practices, innovations, impact stories, photos, and videos for other stakeholders.
5%

Quality Assurance and Risk Management:

Child protection standards: Facilitate to ensure sponsorship data management, quality, and practices are aligned to sponsorship and child protection policies, standards, and procedures. Maintain updated child information in the system and ensure data protection as per WV Guidelines.
Awareness: Facilitate awareness of community, sponsors, registered children, and AP staff on sponsorship protocols and standards.
Risk management: Support in the identification and mitigation of all risks exposures at the AP level and Sponsorship Risk Assessment Programme as part of the RBIA and other accountability review processes to manage implementation.
5%

Sponsorship Systems and Processes:

Manage business processes: Manage Sponsorship Business Processes at the AP level to achieve efficient outcomes.
Child data record management: Coordinate child data record management (quality, entry in SSUI, monitoring, tracking, exception reporting, follow-up) in accordance with partnership standards.
Systems maintained, updated, and function: Collaborate with NO Sponsorship Systems coordinator in the update of sponsorship systems to ensure Horizon SSUI, child data, and Horizon mobiles are maintained and regularly updated as per WVIT protocols and properly functioning at the field level. Ensure the functioning of all Sponsorship Business Systems (data flow between AP, NO, and SOs and vice versa – reconciliation of data discrepancies)
Storage, filing, and security meet policy requirements: Ensure storage and safe-keeping of child data, sponsor addresses, sponsorship documents, files, and systems and are aligned to child protection policies, standards, and procedures.
5%

Capacity Building and Collaboration:

Annual reflection: Facilitate annual reflection and assessments on community sponsorship understanding, child participation, and voice and community-led child protection. Maximise child participation and voice in annual reflections and other opportunities that arise, such as evaluations or community processes.
Sponsorship capacity building: Facilitate capacity building training on sponsorship standards, emerging practices in child participation, child engagement, SOI, CS, correspondence, rich media, business processes, manuals, policies, and sponsorship initiatives to staff, children, community volunteers, and partners – follow up its implementation and application. Enable a team of staff and volunteers to establish a strong relationship with and mechanism to support children and families for active participation and engagement in the programme and sponsorship.
Capacity Gaps: Identify capacity gaps at the Area Program level, volunteers, and community and use the most appropriate training approach to address gaps.
IT training: Provide capacity building to volunteers on SSUI Mobile, Horizon Desktop, and Rich Media and relevant Horizon features and provide practical training.
Equip community volunteers, and CWB committees: To inspire, equip and manage community volunteers and CWB committees as active agents of change for children with the required skills to meet Child Sponsorship requirements and to be emotionally available for children to contribute positively to their lives. Ensure appropriate training for emerging child and adolescent leaders.
KNOWLEDGE/QUALIFICATIONS FOR THE ROLE

Required Professional Experience

At least 2 years of development facilitation in and with communities.
Experience in the design and facilitation of training programmes.
In-depth understanding and experience in Child Sponsorship and its contribution to child wellbeing.
In-depth understanding and experience in a development program approach.
Area programme work experience in Sponsorship or development projects.
Demonstrated competencies in program planning and reporting.
Demonstrated competencies in operational aspects of child sponsorship.
Demonstrated facilitation skills, including catalysing, connecting, and capacity building.
Required Education,

training, license, registration, and

certification

Bachelor’s degree in a social science field or management
Motorbike driving license, class A, and should have experience riding a motorbike
Preferred Knowledge

and Qualifications

Knowledge of sponsorship policies, frameworks, systems, and processes.
Knowledge and practical skills in working with children with a basic understanding of Child Protection and Advocacy.
Knowledge of community development and engagement.
Knowledge of local partnering.
Demonstrated organizational skills for planning and implementing activities.
Excellent presentation and communication skills.
Salary:

The salary is commensurate with qualifications and experience.

N.B: Women are highly encouraged to apply.