JOB DESCRIPTION

ACCOUNT RELATIONSHIP MANAGER, INDIA PORTFOLIO (Uganda, Rwanda, Burundi)

JOB PURPOSE

To grow and maintain a portfolio of clients within assigned market segment by contributing to business growth for Satguru Travels through recommending or selling the Business cross Uganda, Rwanda and Burundi by selling  products and services so as to enhance value-add relationship with existing customers. This incorporates strong personal drive in prospecting and acquiring new customers, pursuing incremental business within the existing customer base, managing customer expectations to sustain the business relationship and providing business advice that will benefit the client.

JOB SPECIFICATIONS

• Business development – managing and retaining existing relationships and generating new business in the assigned market segments (Burundi, Rwanda and Uganda) by providing core travel services. This will include increase customer base, Portfolio growth (assets/liabilities & contingent liabilities), growth in earnings, increased facility utilization and actively cross-selling.
• Relationship management – Adequacy of personal competence to effectively perform Account Relationship Management tasks to ensure the customer relations are maintained well to reduce complaints and also retain existing customers by management of customer expectations. Develop strategies for maintaining and further penetrating existing client base and execute the strategy through calls, country visits, needs assessment, customer qualification and follow-up meetings to maintain, enhance and expand customer relationships.
• Risk Management – Consistency in adherence to and application of established policies, processes, and tools to achieve optimal efficiency, compliance and cost containment. Minimization of exposures to and impact of risks associated with client portfolio in line with agency travel policies, regulatory requirements, and KYC policies.
• Financing Preparation – Make financing proposals through the appropriate credit approval process by structuring proposals, analyzing financial statements, negotiating terms and conditions for facilities and managing administrative tasks including credit analysis and processing
• General administrative duties – To be the principal contact point for the new and assigned portfolio of Business travel relationships and prospective customers to all other Satguru units as customer needs by responding promptly to customer issues, questions and concerns.
• Reporting – Prepare and maintain appropriate reports on client portfolio and per set operational guidelines.

QUALIFICATIONS

• Must be a Graduate

OTHER IMPORTANT REQUIREMENTS

• Must be fluent in English, Hindi. French is an added advantage
• Must be willing to travel 60% of the time to Uganda and Burundi.
• Should have knowledge of Amadeus , Galileo & Sabre
• Minimum 1 year experienced in Travel Agency

Submit your CV and Application on Company Website : Click Here

Closing Date : 12th May, 2020.